We are always striving to reach our full potential, whether an individual, team, project or organization. Conversely, when leaders are content with the status quo, they send a message that we are “good enough”. In that atmosphere it’s unlikely anything will improve.

But reality intrudes on our self-myths, a project stumbles, a team encounters internal conflict, mistakes are made and not immediately or fully corrected, a company loses money, a governmental unit has insufficient funds to meet its objectives. “We have encountered the enemy, and it is us.”

Improving one thing because we MUST, is good. But if we can improve one thing we can improve two, and then three. That can lead to a habit of improving a little bit every day.

So, in the words of the Institute of Quality Assurance, "continuous improvement is a gradual never-ending change which is: '... focused on increasing the effectiveness and/or efficiency of an organization to fulfill its policy and objectives. It is not limited to quality initiatives. Improvement in business strategy, business results, customer, employee and supplier relationships can be subject to continual improvement. Put simply, it means ‘getting better all the time’.

But how? How can we all, each day, keep improving. That is the focus of this Course: practical ideas and action plans to implement for yourself, your employees or teammates and even your entire organization.

You can build a culture of continuous improvement. Learn how, here.